Privacy Policy

Last updated: 28 September 2026

Derby Trade Windows (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, derbytradewindows.co.uk, contact us, request a quotation, or use our services.

1. Who we are

Business name: Derby Trade Windows
Website: derbytradewindows.co.uk
Business address: 196 Cotton Lane, Osmaston, Derby, DE24 8GH
Email: info@derbytradewindows.co.uk
Telephone: 07442 530114

For the purposes of applicable UK data protection law, Derby Trade Windows is the controller of the personal information described in this Privacy Policy.

2. Information we collect

Depending on how you interact with us, we may collect some or all of the following information:

Your name
Your address or property address
Your email address
Your telephone number
Details of your enquiry
Information you provide when requesting a quotation
Details about your windows, doors or other products/services you are enquiring about
Photographs or other information you choose to provide to help us assess your requirements
Information relating to orders, quotations and services we provide
Payment and billing information where applicable
Information contained in correspondence between you and us

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type and information about how you use the website, depending on the cookies and analytics technologies installed on the website.

3. How we collect your information

We may collect personal information when you:

Submit an enquiry through our website
Request a quotation
Contact us by telephone, email or other communication methods
Purchase or arrange our products or services
Communicate with us about an existing or potential order
Visit or use our website
Interact with our website through cookies or similar technologies

We may also receive information from third parties where this is lawful and necessary to provide our services.

4. How we use your information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange surveys, measurements, installations or other appointments
Provide and manage our products and services
Communicate with you about your enquiry, quotation or order
Process payments where applicable
Keep records relating to our customers and transactions
Deal with questions, complaints or customer service requests
Improve our website, products and services
Maintain the security of our website and systems
Comply with legal and regulatory obligations
Prevent or detect fraud, misuse or other unlawful activity

Where you have given us permission to do so, we may also use your contact information to send you relevant marketing communications.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: We may need to use your information to provide a quotation, arrange services, fulfil an order or take steps at your request before entering into a contract.

Legitimate interests: We may use information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Legal obligation: We may process information where necessary for us to comply with a legal or regulatory requirement.

Consent: Where required, we will ask for your consent before processing your information, for example where consent is required for certain marketing or non-essential cookies.

You can withdraw consent where we rely on consent as our lawful basis.

6. Who we share your information with

We will not sell your personal information.

We may share personal information where necessary with trusted third parties who help us operate our business, provide our services or operate our website.

These may include:

Website hosting and technical service providers
Website analytics providers
Email and communication providers
Payment providers, where applicable
IT and software providers
Professional advisers such as accountants or solicitors where necessary
Delivery, installation or other contractors involved in providing our services
Government bodies, regulators, law enforcement agencies or other organisations where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

7. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

For example, information relating to enquiries, quotations, customers, orders and transactions may be retained for as long as necessary to manage our relationship with you, meet legal or accounting requirements, resolve disputes and establish or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website operate, remember preferences and understand how visitors use the website.

We may use:

Strictly necessary cookies required for the website to function properly or securely.
Analytics cookies that help us understand how visitors use our website and improve its performance.
Marketing or advertising cookies, if applicable, which may be used to measure or personalise advertising.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can manage cookies through your browser settings and, where provided, our website’s cookie consent tool.

Important: The exact cookies used on the website should be checked and listed in a separate Cookie Policy or cookie notice. Non-essential cookies generally require appropriate consent under the applicable rules. citeturn0search8

9. Website security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain types of processing
Request the transfer of certain personal information to another organisation
Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided above.

We may need to verify your identity before responding to a request.

11. Marketing

If you have provided consent to receive marketing communications, you can withdraw your consent at any time.

You can also ask us to stop sending marketing communications by contacting us directly or, where available, using the unsubscribe option included in a marketing message.

We will not use your personal information for direct marketing where doing so would breach applicable data protection or electronic communications laws.

12. Third-party websites

Our website may contain links to third-party websites.

This Privacy Policy does not apply to those websites. We recommend checking the privacy policies of any third-party websites you visit.

13. Children’s information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.

The latest version will be published on this page with the date it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Derby Trade Windows
Address: 196 Cotton Lane, Osmaston, Derby, DE24 8GH
Email: info@derbytradewindows.co.uk
Telephone: 07442 530114

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.

You can find information about making a complaint on the ICO’s website.

Privacy Policy last updated: 28 September 2026